Frequently Asked Questions

840D ballistic nylon — a fabric class originally developed for military use, and the same grade used by international bags selling for 3–5x more — with YKK® zippers and bar-tacked stress points. Full specs are listed on every product page.

Premium mills always weave more fabric than the big brands order. We source that surplus directly, then cut and sew every bag in our own studio in Bandung, Indonesia. No importers, no middlemen, no brand-tax. Same fabric, honest price. Read the full story →

Water-resistant, not waterproof. The ballistic nylon shell with water-repellent coating handles rain, splashes, and daily commutes without trouble. We don't recommend submerging it or leaving it in a downpour for hours.

Every Thenthic backpack — Citypack, Citypack-Pro, and Gym to Work — fits laptops up to 16". The iPad Sling carries tablets and small laptops up to 13". When in doubt, chat us with your device model and we'll confirm before you order.

In our own studio in Bandung, Indonesia. We're proud of that — it's how we control quality on every single bag, and it's why we can back them for life.

Wipe with a damp cloth and mild soap. Air dry away from direct sun. Don't machine wash, tumble dry, or iron. Just simply clean them with a cloth or material, thank you.

Stitching and zippers, free, for as long as you own the bag (original owner). Other damage — material, pullers, webbing, buckles — can usually still be repaired at a fair cost. Full warranty terms →

Message us photos of the issue with your order number. Indonesia, Malaysia, and Singapore: send the bag to our Bandung studio — we repair and ship it back. Everywhere else: repair it at any local tailor and we reimburse you up to USD 15 (larger repairs like full zipper replacement are approved case-by-case — just ask first). Most claims are approved within 1 business day.

Minor repairs take about one week at our studio, plus shipping time each way.

The lifetime warranty applies to the original owner. But message us anyway — we'll always try to help with a paid repair.

We ship worldwide from Bandung, Indonesia. Singapore arrives in 2–3 business days; Malaysia in 3–7; Japan, Korea, Australia, US, Canada, UK, and Europe typically in 4–7 business days after dispatch.

For International shipping it will be calculated at checkout based on destination and order weight.

Singapore and Malaysia: no — our rates include duty tax. Other countries: import duties or taxes (if any) are set by your government and paid by you on arrival. Most orders under typical duty-free thresholds arrive without extra charges, but this varies by country.

Orders leave our studio within 1–2 business days (we're closed Sundays). You'll receive a tracking number as soon as it's on the way.

Indonesia & Malaysia: chat our admin within 2×24 hours of delivery and include an uncut unboxing video (from sealed package to product visible) — the same standard as marketplace claims. We'll send a replacement or refund you in full. International: message us within 14 days of delivery with photos of the damage, the outer packaging, and the shipping label (an unboxing video, if you have one, speeds things up). We'll make it right with a replacement or a refund — and you keep the bag. Nothing to ship back.

Yes. Indonesia: 14 days, unused with tags, via our WhatsApp admin. International: 30 days, unused with tags — return shipping at your cost, refund of the product price once it reaches our studio. Not sure about size? Chat us before ordering; we'd rather help you choose right than process a return.

International orders: checkout on this website with PayPal (which also lets you pay with any credit or debit card — no PayPal account needed) or Wise. Indonesia: orders are placed via our WhatsApp admin (bank transfer) or through our official marketplace stores — chat us and we'll set you up in minutes.

If the order hasn't shipped, yes — message us immediately. For international orders we confirm your address before dispatch anyway.